Your B2B support setup is messy because it is built around queues
B2B support chaos usually starts when customer work is organized around channels and queues while the real relationship lives at the account.
B2B support chaos usually starts when customer work is organized around channels and queues while the real relationship lives at the account.
Shared customer channels are one of the best relationship surfaces a B2B startup has. They need memory, ownership, and account context before volume breaks them.
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