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Intelligence

Account and product intelligence from real conversations.

Aloy shows you what is happening inside individual accounts and which topics keep coming up across your customer base. Every insight stays connected to the customer conversations it came from.

How Intelligence works in Aloy

Understand individual accounts. Spot patterns across your customer base.

Within each account, you see open issues, health, and the conversations behind them. Across your customer base, Aloy brings together feature requests, recurring topics, and emerging trends.

The full context for every account.
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01 / Understand what drives every account.

The full context for every account.

Open an account to see health, open issues, changes, and the conversations behind them. The health timeline shows how the customer relationship has developed over time. Milestones mark the key moments along the way. Every signal stays connected to its source.

Health timeline with milestones marking key moments in the customer relationship
Account summary with open issues and changes
Signals linked directly to their sources
Product intelligence from real demand.
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02 / See what your customer base really needs.

Product intelligence from real demand.

Aloy brings together feature requests, recurring questions, and topics across all support channels. Your team can see what keeps coming up across multiple accounts and which trends are emerging across your customer base.

Feature requests, questions, and topics from every support channel
Demand and trends visible across your customer base
Every insight connected to the accounts and customer conversations behind it
See when isolated cases become a pattern.
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03 / Spot sudden problems early.

See when isolated cases become a pattern.

When the same problem affects multiple accounts or a topic suddenly comes up more often, Aloy surfaces the change across your customer base. You can see which accounts are affected and which customer conversations are connected to the pattern.

Unusual spikes in bugs, issues, and topics
Anomalies visible across accounts and topics
Aloy notifies your team as soon as it detects an anomaly
Who Aloy is for

For B2B SaaS teams that stay close to their customers.

From startups to mid-market teams: when support, success, product, and engineering work on the same accounts, Aloy keeps the shared context intact. If at least one of the following sounds familiar, Aloy fits the way your team works.

Your team supports customers through Slack, Microsoft Teams, or Discord. Shared customer channels are a core part of day-to-day work in support and success.
You want to preserve direct customer relationships. As more accounts and teams are added, the relationship should stay personal and grounded in the full account context.
You want AI to do the busywork. Aloy acts when the facts are clear and current and the action can be undone. When your team needs to decide, it asks.
Every team works in its own tool. Zendesk / Intercom for support, Gainsight for success, Notion / Confluence for product, and Linear / Jira for engineering. Zapier & Make keep the chaos running. The additional workflows become weak points where account context gets lost. Sound familiar?
Hosting & privacy

Your customer data
stays in Europe.

Hosted in Germany
Your customer data is processed in a private cloud environment in Frankfurt am Main, Germany.
Privacy from day one
Privacy is part of the product architecture from the start, from roles and access controls to the processing of your customer data.
On-premises deployment on request
For enterprise requirements, Aloy runs in your own data center.
Early Access

Turn customer conversations into completed work.

Aloy brings support, success, and intelligence together in one shared account context. Registration for Early Access is open. The first workspaces will be activated starting in October 2026.