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Customer Success

Spot changes in a customer relationship earlier.

Aloy combines deterministic signals such as NPS, CSAT, and CES with probabilistic, AI-powered signals from real customer conversations. Together, they produce Vibe and Risk for each contact. Weighted by the contact's role within the account, both scores are combined into account health.

Account health you can understand.

From contact-level signals to account health.

Every signal is first captured at the contact level and combined into that contact's Vibe and Risk. Each contact has a specific role within the account, such as decision-maker, champion, or end user. That role determines how strongly the contact's Vibe and Risk influence account health. The weighted contact scores are then combined at the account level.

Deterministic signals come from measured values such as NPS, CSAT, CES, and product usage. Probabilistic signals are derived from real customer conversations using AI. Together, both signal types form the basis for Vibe and Risk at the contact level.

Vibe and Risk from all of a contact's signals.
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01 / All of a contact's signals in context.

Vibe and Risk from all of a contact's signals.

A contact's complete signal set produces Vibe and Risk. Measured values such as NPS, CSAT, CES, and product usage are combined with AI-powered signals from real customer conversations. This allows both scores to reflect measurable behavior and the context of the customer relationship.

Vibe and Risk for every contact
Measured values and AI-powered conversation signals combined
Strong relationships and emerging risks visible at the contact level
A contact's role determines their impact.
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02 / See what drives your account health.

A contact's role determines their impact.

Vibe and Risk are calculated separately for each contact. How strongly these contact scores influence account health depends on the contact's role within the account. This makes account health reflect how the customer relationship is actually structured.

Vibe and Risk as contact scores for every contact
Weighted by each contact's role within the account
Combined into account health
Changes reach the right owner directly.
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03 / Act where the customer relationship needs attention.

Changes reach the right owner directly.

Aloy makes changes in account health visible to the entire team and notifies the owner responsible for the commercial relationship. They can see which contact scores triggered the change and the context behind it. This helps them assess the situation, prioritize the conversation, and prepare the next step.

Account health changes visible to the entire team
Owner responsible for the commercial relationship notified
Triggering contact scores and context readily available
Who Aloy is for

For B2B SaaS teams that stay close to their customers.

From startups to mid-market teams: when support, success, product, and engineering work on the same accounts, Aloy keeps the shared context intact. If at least one of the following sounds familiar, Aloy fits the way your team works.

Your team supports customers through Slack, Microsoft Teams, or Discord. Shared customer channels are a core part of day-to-day work in support and success.
You want to preserve direct customer relationships. As more accounts and teams are added, the relationship should stay personal and grounded in the full account context.
You want AI to do the busywork. Aloy acts when the facts are clear and current and the action can be undone. When your team needs to decide, it asks.
Every team works in its own tool. Zendesk / Intercom for support, Gainsight for success, Notion / Confluence for product, and Linear / Jira for engineering. Zapier & Make keep the chaos running. The additional workflows become weak points where account context gets lost. Sound familiar?
Hosting & privacy

Your customer data
stays in Europe.

Hosted in Germany
Your customer data is processed in a private cloud environment in Frankfurt am Main, Germany.
Privacy from day one
Privacy is part of the product architecture from the start, from roles and access controls to the processing of your customer data.
On-premises deployment on request
For enterprise requirements, Aloy runs in your own data center.
Early Access

Turn customer conversations into completed work.

Aloy brings support, success, and intelligence together in one shared account context. Registration for Early Access is open. The first workspaces will be activated starting in October 2026.