How support works in Aloy
Every message lands on the right account.
Aloy matches new messages to the right account, routes them to the right team, and keeps context visible. Your team starts with the answer, not with sorting.
01
From channel to account
A message comes in through Slack, Teams, or email. Aloy finds the right account and routes the issue to the right team. No one has to work out where the message belongs.
Account matched from every new message.
Routed directly to the right team.
02
One inbox every customer-facing team can work from
Open issues collect in one shared board, no matter which channel they came from. Every customer-facing team works from the same view.
One shared board for every team and channel.
Views and filters by owner, team, account, and status.
Account context right where the work happens.
03
Reply without hunting for context
When your team replies, the account history is right there: past issues, open promises, and relevant conversations. They resolve the issue without tab-hopping or asking the customer the same question again.
Full history on every reply.
Fewer follow-ups to customers and internal teams.