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Customer Support

Reply to customers where they reach out.

Slack, Microsoft Teams, Discord, WhatsApp, email, and in-app chat come together in one inbox. Every message is attached to the right account, so your team sees the full history before replying.

How Customer Support works in Aloy

Every message arrives with the full account context.

Aloy matches new messages to the right account and routes them to the team responsible. The account history, open issues, and prior agreements are visible before your team replies.

From any support channel to the right account.
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01 / Talk to customers in the channel they prefer.

From any support channel to the right account.

Whether it comes through Slack, Microsoft Teams, Discord, WhatsApp, email, or in-app chat, Aloy first matches each new message to the right contact and then to the account they belong to. The request goes straight to the right team. Nobody has to figure out who it belongs to first.

Omnichannel support in one shared inbox
Automatic contact and account matching
Direct routing to the right team
Kanban, list, or account lane: you decide.
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02 / The right view for every task.

Kanban, list, or account lane: you decide.

All open issues stay in one shared structure. You can switch between Kanban, list, and account lane and filter each view by criteria such as owner, team, account, and status. The full account context remains available to the entire team.

Kanban, list, and account lane
Custom views and filters by owner, team, account, status, and more
A shared structure and account context for the entire team
The full context, right on the issue.
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03 / Every reply starts with the full picture.

The full context, right on the issue.

Before your team replies, they see the full account history: previous issues, agreements, relevant customer conversations, discussions from internal channels, and linked work items from external tools such as Linear / Jira. This lets them resolve the request without piecing the context together across multiple channels and systems.

Customer conversations and internal channels attached to the issue
Linked work items from external tools such as Linear / Jira
Full context before every reply
Who Aloy is for

For B2B SaaS teams that stay close to their customers.

From startups to mid-market teams: when support, success, product, and engineering work on the same accounts, Aloy keeps the shared context intact. If at least one of the following sounds familiar, Aloy fits the way your team works.

Your team supports customers through Slack, Microsoft Teams, or Discord. Shared customer channels are a core part of day-to-day work in support and success.
You want to preserve direct customer relationships. As more accounts and teams are added, the relationship should stay personal and grounded in the full account context.
You want AI to do the busywork. Aloy acts when the facts are clear and current and the action can be undone. When your team needs to decide, it asks.
Every team works in its own tool. Zendesk / Intercom for support, Gainsight for success, Notion / Confluence for product, and Linear / Jira for engineering. Zapier & Make keep the chaos running. The additional workflows become weak points where account context gets lost. Sound familiar?
Hosting & privacy

Your customer data
stays in Europe.

Hosted in Germany
Your customer data is processed in a private cloud environment in Frankfurt am Main, Germany.
Privacy from day one
Privacy is part of the product architecture from the start, from roles and access controls to the processing of your customer data.
On-premises deployment on request
For enterprise requirements, Aloy runs in your own data center.
Early Access

Turn customer conversations into completed work.

Aloy brings support, success, and intelligence together in one shared account context. Registration for Early Access is open. The first workspaces will be activated starting in October 2026.