Aloy turns customer conversations into completed work.
A customer message often leads to more than a reply: a follow-up, a feature request, or an unanswered question. Aloy keeps each one attached to the right account and stays on it until it’s done. A loop that runs on every account and gets better with every cycle.
Capture every signal
Aloy captures requests, promises, blockers, and risks from Slack, email, and in-app chat. Every signal stays linked to its source and attached to the right account.Captures signals from every connected customer channel and links each one to its source.
Prioritize what matters
Aloy puts open items in a clear order based on account context, urgency, and business impact. Your team sees what comes first and why.Orders open items by account context, urgency, and business impact.
Stay on it until it’s done
Aloy drafts replies, sends follow-ups, and updates the account. It acts on its own when the facts are clear and current and the action can be undone. When your team needs to decide or take over, Aloy asks, reminds them of the next step, and stays on it. Every item stays open until the work is done.Acts, asks, and stays on every item until the work is done.
Every signal belongs on the account
Highest-impact work comes first
Do the work, then close the loop
Loop closed. Context updated.
Aloy learns from every outcome, so each loop runs better than the last.
Three jobs. One workspace.
In Aloy, support, success, and intelligence share the same account context, even when conversations and work are spread across teams and tools. A support issue becomes context for success. Recurring questions and topics become intelligence across the customer base. That intelligence can also inform marketing, product, and engineering by showing what your customers care about right now and which trends are taking shape.
One inbox for every support channel.
Messages from Slack, email, and in-app chat come together in one inbox and are assigned to the right account. Your team sees the complete account history, previous commitments, and other issues before replying.
Account health from real conversations.
Aloy combines deterministic signals such as NPS, CSAT, and CES with probabilistic signals from customer conversations. AI captures vibe and risk from those conversations. For account health, Aloy weights these signals based on each contact’s role in the decision-making process.
Account and product intelligence.
Aloy shows what is happening inside each account and which patterns repeat across your customer base. Questions, feature requests, and other signals stay connected to the conversations they came from.
Choose what fits the way you work.
Workspace, Slack, editor, or terminal: switch to whichever surface fits your day. The account context comes with you.
Aloy Workspace
The complete workspace for accounts, conversations, issues, and open items. Your team sees what is next, in what order, and with the context behind it.
Slack
Ask Aloy in an internal Slack channel or in a DM about open items, account health, and the latest account status. Briefings and answers appear directly in Slack.
MCP & CLI
Use Aloy via MCP with Claude Code, Cursor, or Codex, or access it through the CLI in your terminal. Check account status, pull open items, and use that context in your own workflows.
What Aloy does and why it works.
The story behind Aloy and a closer look at support channels, account health, and intelligence.The story and product behind Aloy.
The story behind Aloy
BlogThe founder story, written by hand: “The Slack shortcut we never managed to get rid of.”
Read the postEvery support channel, the right account
Messages from Slack, email, and in-app chat are assigned to the right account. The complete history, previous commitments, and other issues stay within reach.
Learn moreAccount health from real conversations
Deterministic signals such as NPS, CSAT, and CES are combined with vibe and risk from customer conversations to form account health, weighted by each contact’s role.
Learn moreAccount and product intelligence
Aloy surfaces changes within individual accounts and recurring topics across your customer base. Every signal stays linked to its source.
Learn moreFor B2B SaaS teams that stay close to their customers.
From startups to mid-market teams: when support, success, product, and engineering work on the same accounts, Aloy keeps the shared context intact. If at least one of the following sounds familiar, Aloy fits the way your team works.
