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The customer workspace for B2B teams.

Support, success, and intelligence in one workspace — built around accounts, not tickets.

Product overview
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How Aloy works

Everything about an account, in one place.

Four things Aloy does the moment a customer message lands.

Every channel, one account

Slack, Teams, WhatsApp, email — every conversation lands on the right account, with full history attached.

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Health from real conversations

Aloy scores vibe and risk per contact from what customers actually said. That becomes account health — weighted by role.

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Routing and workflows

AI reads each issue, routes it to the right team, and starts the right workflow — no manual triage queue.

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Intelligence

Intelligence shows what is happening inside an account and which patterns are forming across your customer base — from real conversations, not hand-maintained reports.

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Inside Aloy

Three jobs. One workspace.

Support, success, and intelligence used to live in three tools. In Aloy they share the same accounts and the same conversations.

Omnichannel inbox
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Support

Support customers anywhere.

Every issue from Slack, Teams, WhatsApp, email, and in-app chat lands in one inbox — each attached to its account, with the full history in reach.

Every channel in one shared inbox.
Full account history on every issue.
AI-assisted routing with workflows you can customize.
Account health rollup
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Success

Account health you can trust.

Vibe and risk are scored from real conversations and rolled up to account health, weighted by who said it. Nobody has to log a QBR for the score to be right.

Health from real conversations, not logins and feature usage.
Vibe and risk per contact, rolled up by role.
Renewal risk surfaced before it's a fire.
Ask across accounts
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Intelligence

Account and product intelligence.

See what is happening inside an account and which patterns are forming across your customer base — from real conversations, with sources every time.

Account intelligence for open issues, health, and key conversations.
Product intelligence for trends, feature requests, and recurring problems.
Sources included, so every signal stays traceable.
Who Aloy is for

Aloy is for you if this sounds like you

Startup or mid-market team — if this is you, you're in the right place.

You work at a B2B company. With product insights and an in-app live-chat widget, Aloy is the perfect fit if you sell SaaS.
Real customer relationships matter to you. You have a genuine interest in how your customers experience things. And if you've ever asked yourself "which customers are we actually great with?", this is you.
You want AI to support your team. Better tools for the people who work with your customers — not an AI that replaces them, or a bot that takes their place.
You're holding several tools together by hand. Support here, success there, context in a third tool. Zapier, Make, and custom workflows — and things still slip between systems and teams.
Built in Europe

Where your customer data lives
— and stays.

Hosted in the EU
Your data is processed in a private cloud environment in Frankfurt am Main, Germany.
GDPR-compliant by default
You don't have to switch privacy on. It's on from day one.
Enterprise deployments available
On-premise and self-hosting options on request.
Early access

Ready to bring support, success, and intelligence into one workspace?

We're currently onboarding a small group of B2B teams. Setup happens together with our team.